B2B Commercial Terms

1. Introduction & Sourcing Model

These B2B Terms and Conditions govern the wholesale supply and export relationships between KONUK GLOBAL (operating the brand "Eon Coffee") and its approved hospitality, retail, and distribution partners.

As your international supply partner, we act as a coordinated sourcing and quality control bridge for premium Turkish coffee. By placing a wholesale order with us, the buyer ("Partner" or "Client") agrees to the terms outlined below to ensure a smooth, transparent, and reliable procurement process.

2. Orders, MOQs & Sampling

2.1. Minimum Order Quantities (MOQ)

MOQs vary depending on the product category (Retail Pouches/Tins vs. HORECA Bulk Bags) and any destination-specific labeling requirements. Standard MOQs and volume tiers will be clearly defined in your custom commercial quotation.

2.2. Sample Evaluation

We highly encourage physical sample evaluation to verify the roast profile, ultra-fine grind quality, and packaging integrity before bulk production. Sample costs and international courier fees are the responsibility of the buyer. Standard sample costs may be credited toward your first official bulk order at our discretion.

3. Pricing & Payment Structure

3.1. Quotations & Currency

All prices provided in our B2B quotations are confidential. Prices are exclusively quoted in USD or EUR as stated in the official Pro-Forma Invoice and are valid for the period specified on the document (typically 14 to 30 days due to commodity market fluctuations).

3.2. Payment Terms

• Standard Schedule: A 50% non-refundable advance payment is required to initiate roasting, packaging, and production. The remaining 50% balance must be settled upon completion of production, strictly prior to dispatch.
• Methods: Payments are accepted via international bank transfer (SWIFT). The buyer is responsible for all intermediary banking fees to ensure the full invoice amount reaches our account.

4. International Logistics & Export

4.1. Incoterms

Unless otherwise agreed in writing, standard quotations are provided under EXW (Ex Works) or FOB Türkiye terms. The buyer assumes responsibility for ocean/air freight, import duties, customs clearance, and local taxes in the destination country.

4.2. Documentation

Eon Coffee will provide the standard export documentation (Commercial Invoice, Packing List, standard Certificate of Origin). Should your local customs or health authority require specific documentation (e.g., Phytosanitary Certificates, specific Lab Analyses, or FDA compliance), this must be requested prior to order confirmation. Additional testing or certification fees may apply.

5. Quality Assurance, Tolerances & Claims

5.1. Manufacturing Tolerances

Due to the nature of coffee roasting and automated packaging, standard industry tolerances apply. A slight variance (±2%) in final net weight per master carton is considered acceptable and does not constitute a defect.

5.2. Inspection & Shelf Life

Our coffee is packaged utilizing barrier materials designed to preserve volatile aromas. It is the buyer's responsibility to store the products in cool, dry conditions away from direct sunlight. Any claims regarding critical packaging defects or missing quantities must be reported in writing (accompanied by clear photographic evidence) within 7 days of customs clearance/delivery.

Approved claims will be resolved via replacement in future orders or credit notes. We do not accept returns for unsold food inventory or buyer's remorse.

6. Brand Distribution

Authorized buyers are permitted to distribute the products within their own hospitality projects (hotels, restaurants, cafes) or sell them through physical retail stores and independent e-commerce platforms.

Selling Eon Coffee branded products on third-party mass marketplaces (such as Amazon, eBay) is restricted and requires prior written commercial consent to protect the brand's international positioning.

7. Contact & Operations

For inquiries regarding commercial terms, ongoing orders, or shipping coordination, please contact our export desk:

Email: hello@eonturkishcoffee.online

Legal Entity: KONUK GLOBAL

Operations Desk: Fethiye, Muğla, Türkiye